Cancellations & refunds

You pay only for meals we deliver. Here's how skips, cancellations and refunds work.

Skipping a day

Skip or pause in My plans before the order cutoff shown in the app. The meal stays in your balance. After the cutoff, the meal is cooked and counted.

Cancelling

• Unpaid order: cancel it in the app. Any wallet money used comes back.
• Meal plan: cancel any time in My plans. Meals not yet delivered become wallet credit.
• Festival special: message us before its cutoff for a refund.
• Party order: we refund what you paid, minus costs we've already spent on your party.
• Gifted meal credit: can't be refunded once paid.

Getting money back

To turn wallet credit or unused meals into money, message us on WhatsApp or email support@annapetti.com. We refund within 7 working days, the same way you paid (cash payments by UPI).

Something went wrong

If a meal is missing, late or wrong, tell us the same day. We'll send a replacement, add the meal back to your balance, or refund it. See Help & contact.